Stuck in the dark

The front desk team was friendly, always assisting with a smile even during challenging moments.

Unfortunately, the elevator was out for most of our stay, leaving us to navigate six flights of dimly lit stairs repeatedly.

Responsive maintenance service made a difference.

Our stay was quite disappointing due to several issues. The drain in our room was clogged, which made showering a frustrating experience. Despite the staff being courteous and quick to respond, we had to suffer through a long night without proper facilities. The room overall felt neglected, leaving us unhappy during our visit.

The staff were very friendly and made me feel welcome during my stay. The room was clean, and the AC provided good white noise for sleeping. However, I faced issues with slow draining in the bathtub and some noise disturbances in the morning from the dumpster. I appreciate the pet-friendly policy but would recommend improvements in room maintenance and breakfast service.

I had a surprisingly good stay! The breakfast was more than I expected with delicious Texas-shaped waffles and warm eggs. The room was clean and quiet, perfect for relaxation. I appreciated the ample plugins throughout the room, so convenient! I'd definitely stay here again.

Spent a night in a Deluxe King Room and really appreciated the comfy bed and how hot the water was in the shower. The outdoor pool was relaxing, and I enjoyed some quiet moments by it during the evening. The only hiccup was that the Wi-Fi wasn’t super reliable, but overall, it didn’t dampen my stay at all. 😊

The kids loved the comfy beds, and the easy access to Covenant Children's Hospital was a lifesaver during our stay. Plus, the hotel offered a nice selection of breakfast items to start our day off right.

In my wife’s opinion, the breakfast could be improved with more options for kids.

Had a great time with friends! The room was clean and comfy. We easily visited Covenant Children's Hospital and the nearby park. The breakfast was decent, with tasty waffles.

Can recommend for a weekend outing

Clean room, friendly staff, comfortable breakfast. the room was tidy with no stains on the carpet and the breakfast included excellent sausage biscuits and gravy, and the hotel offers free Wi-Fi for easy connectivity.

Everything went smoothly.

The hotel features a decent layout with rooms equipped with mini-fridges, allowing for easy storage of snacks and beverages. The area is pet-friendly with no extra fees, a significant plus for dog owners like me who prefer to travel with their furry friends.

Parking at this place is a hassle. I often found myself parked at the nearby hospital just to find a spot, which isn’t exactly the safest situation late at night. The cleanliness in my room left a lot to be desired. there were dusty corners, a filthy A/C filter, and the mattress felt uneven on one side, making for an uncomfortable night. Ice machines on three floors were non-functional, so stocking up on ice was a chore. The bathroom cleanliness also raised alarms. hair along the shower walls and unclean nightstands made me question the housekeepers’ diligence.

The lobby's open concept design felt spacious and welcoming, perfect for seniors like me who appreciate easy navigation and a friendly atmosphere. The remodeled decor adds a touch of elegance that truly brightened my stay.

Install grab bars in the tubs for safety.

great access to parks and nearby attractions for a weekend getaway

The location near texas tech university made it super easy to access places like the united supermarkets arena and the fun bigham's smokehouse just a short walk away, making my city strolls enjoyable and hassle-free. overall, the breakfast offered a nice variety, ensuring my mornings started off right.

Clean hotel with a friendly front desk staff made for a pleasant experience. The spacious rooms were great for travel, especially with a pet. Unfortunately, breakfast was lacking. many items were out, and service felt strained with only one staff member managing it. There's also a need for more soundproofing to manage guest noise, especially with pets.

The place was well-maintained and inviting. The beds were comfortable, ensuring a restful sleep. The location was convenient for visiting nearby medical facilities. The breakfast offered decent options. The staff were friendly and helpful throughout my stay. 😊

The stay was quite pleasant overall, featuring a spacious suite that was meticulously clean. The conference room was well-equipped for my business needs, making it convenient to hold meetings. The breakfast offered a decent variety of options, which being nearby to my event, added to the overall positive experience.

The pool was closed during my stay and breakfast was served late.

I had a lovely stay exploring Lubbock's charm. The room felt cozy, although a bit more attention to cleanliness would enhance the experience. Quick access to local spots, and the staff radiated warmth throughout our visit.